Complaints Procedure for Switching Made Simple Ltd

 

At Switching Made Simple Ltd, we are committed to providing exceptional service to our clients. However, we understand that sometimes issues may arise. If you have a complaint, please follow our procedure outlined below:

 

Step 1: Informal Resolution

 

Contact your designated account manager or representative directly to discuss your concern. They will aim to resolve the issue promptly and efficiently.

 

Step 2: Formal Complaint

 

If your complaint is not resolved to your satisfaction in Step 1, please submit a formal complaint in writing. Include details such as your account information, a description of the issue, and any relevant documentation.

You can send your formal complaint via email to complaints@switchingmadesimple.co.uk 

 

Step 3: Investigation

 

Upon receiving your formal complaint, our dedicated complaints team will conduct a thorough investigation into the matter.

We will acknowledge receipt of your complaint within 7 business days and provide an estimated timeline for resolution.

 

Step 4: Resolution

 

Once the investigation is complete, we will provide you with a written response outlining our findings and proposed resolution.

If applicable, we will also inform you of any corrective actions we will take to prevent similar issues from occurring in the future.

 

Step 5: Escalation

 

If you are not satisfied with the resolution provided, you may escalate your complaint to a higher level within our organization.

Please indicate in writing that you wish to escalate your complaint, and it will be reviewed by our senior management team.

 

Step 6: External Resolution

 

If you remain dissatisfied after exhausting our internal complaints process, you have the option to escalate your complaint to an external regulatory body or ombudsman service.

 

Contact Information

 

For complaints or inquiries, please contact our dedicated complaints team at complaints@switchingmadesimple.co.uk

 

At Switching Made Simple Ltd we take all complaints seriously and are committed to resolving them promptly and fairly. Your feedback helps us improve our services and ensure client satisfaction.